Anthem Asks ASO Clients to Promote Paperless Communication to Members

Starting July 1, 2024, Anthem will be contacting your ASO clients to ask them to encourage their members to choose paperless communication.

This pilot program is part of Anthem's efforts to become a digital-first company. Anthem will ask ASO clients to obtain member email addresses and consent during enrollment to receive paperless communications for plan documents like:

• Member ID cards.
• Explanations of benefits (EOBs).
• Benefit updates and legal information.

Digital delivery reduces the risk of losing or delaying important documents so members can begin using their benefits immediately upon their effective date. Members can get ID cards up to 14 days sooner.

Sensitive documents are delivered to members' online accounts through the Anthem secure member portal, ensuring their privacy and compliance with data privacy laws. Shifting to paperless significantly reduces costs tied to traditional communication methods such as printing and mailing and allows Anthem to offer lower fees for paperless clients. Reducing dependence on paper is also part of Anthem's commitment to sustainability.

Anthem has found that members prefer email communications over mailed communications 82% of the time, regardless of the topic._*

Members can always:

• Request a physical ID card without changing their overall preference on anthem.com.
• Switch back to mailed communications through their profile on anthem.com or the SydneySM Health app.
• Request printed materials or switch back to mailed communications.

Amwins Connect is committed to keeping you informed - stay connected with your team. 

_{* 2022 Anthem Commercial Member Communications Preference Report: National Accounts and Large Group, February 17, 2023.}