Aug 21, 2023
Blue Shield of California has sent a communication to members affected by the recent storm. Here's how Blue Shield is working to ensure the safety and care of their members during this difficult time:
- They are allowing the immediate refill of prescriptions for members in mandatory evacuation zones – even if the prescriptions are not due to be refilled.
- Blue Shield Medical Care Solutions will reach out to members enrolled in care and disease management programs who are in mandatory evacuation zones to ensure continuity of care.
- There are virtual care options that may differ slightly depending on each members plan. Some of these telehealth options are Teladoc and NurseHelp 24/7SM. Members should visit blueshieldca.com to view their plan options.
- Blue Shield’s mental health service administrator is providing free access to resources, materials, and counseling services through its dedicated hotline: (800) 327-7451.
- Vision plan members in an affected area can get a replacement pair of lenses and/or frames. Members can use out-of-network providers as needed with claims paid at in-network costs. Please call Vision Customer Service for assistance at (877) 601-9083.
- If members have been displaced, they may see an appropriate out-of-network provider at in-network benefit levels. Members may also replace medical equipment and supplies, if needed.
- For lost member identification cards, members can view and print their card from the website by logging in to their online account at blueshieldca.com/login. Alternatively, they can use the Blue Shield of California mobile app to access the ID card on their mobile device.
If members need assistance, please have them call Member Services at (800) 393-6130 (TTY: 711). For status updates and affected areas, please visit CalOES.
