Sep 11, 2024
Blue Shield is dedicated to developing seamless digital processes to create a high-quality, personalized experience across all platforms for you, your clients, and members.
Employer Connection Updates
In the most recent Employer Connection homepage update, Blue Shield launched a new look and feel and implemented more streamlined navigation for pre-login/unauthenticated pages. They also shared that new features would be forthcoming for the post log-in/authenticated pages. Blue Shield is excited to share that these features will be live on September 6, 2024.
New Employer Connection features include:
- Homepage personalization: Personalized dashboard for quick and easy access to users' top tasks. Ability to add frequently accessed links to “favorites” and widgets such as invoices, payments, and delegate updates.
- Billing & Payment updates: Enhanced invoice status information and easy-to-manage billing address information.
- User management improvements: Simpler way to search delegates, grant and track delegates' access, and view a historical record of all changes made.
- Site tutorials: Improved self-service capabilities through available web guides to help users navigate features and enhancements.
Blue Shield has reached out to employer groups with an Employer Connection account with this information on September 4, 2024.
Additional Blue Shield Online Account Updates for Members
Blue Shield is also excited to introduce digital enhancements that make it easier for members to access prescription drug information through their online account at blueshieldca.com and through their mobile app.
- Homepage navigation improvements: Members can access the “Prescription Drug Benefits page” with a single click from their dashboard. Here, members can view prescription coverage and spending information. This enhancement is available to members now.
- Price Check My Rx enhancements: Members can view their medications and find lower cost alternatives (generic medications or at different pharmacies) using the Price Check My Rx online tool. Enhancements to this tool will allow members to view and compare alternatives side by side for an optimal experience. This feature is expected to be available by the end of 2024.
Members are encouraged to register for an online account at blueshieldca.com to access the latest information about their health plan coverage.
We’ll continue to share information as new features launch, so keep an eye out!
