Nov 16, 2023
Cigna + Oscar is committed to creating the best member experience possible. They have introduced improvements to facilitate easier access to care for your Cigna + Oscar clients and their employees.
Cigna Healthcare Commercial Eligibility Check
Effective 11/1/2023, Cigna Healthcare has added all Cigna + Oscar members to the Cigna Healthcare commercial eligibility check, and providers will able to use the Cigna payor ID to check eligibility.
When members go to an appointment, providers can search their plan and coverage under Cigna Healthcare’s name.
Electronic Eligibility Verification
When a member visits a provider’s office, that member’s eligibility can be confirmed by the provider’s office calling the telephone number on the ID card or by requesting eligibility verification electronically.
Enhanced Member ID Cards
When members show their ID card which will now include Cigna payor ID and logo, it is clear visually to a provider that Cigna Healthcare’s network is being used, not Oscar’s.
Provider Education
Cigna + Oscar is sending continued rounds of educational mailings to provider partners and hospital systems. Cigna + Oscar is continually reaching out to in-network facilities to assure them of their status with Cigna + Oscar.
