Employees Want More Benefits Guidance & Tools

Roughly half of U.S. employees want more help from their employers to get the most value from their employee benefits, according to research by Willis Towers Watson.  According to the survey of nearly 5,000 U.S. employees, 37% cited reducing benefit costs as their top benefits priority for 2021, followed by receiving greater benefits security from their employer (26). Roughly two in 10 employees say their top priorities are receiving more benefit choices (19%) and having more flexibility in where, when, and how often they work (18%).

Fifty-nine percent said offering them a single website that lets them review and manage all of their benefits would help them get more value from their benefits. Fifty-three percent want tools to help them understand their choices while 49% want the ability to speak with a benefit specialist when making decisions.

“By reinvesting in benefit technology and communication, employers can…help employees better understand their benefit choices, manage costs, and optimize the value of their benefits,” says Jill Knoke, Health and Welfare Benefits Outsourcing leader at Willis Towers Watson.