Oct 01, 2024
Beginning October 3, 2024, when users select “Log in with One Healthcare ID,” they will notice updates that offer new ways to authenticate.
Users will have the option to set up a password, add a Passkey through web authenticator, set up MS or Google authenticator or a phone number - and will need to set up three of the four options. Users will have the option to skip this process, however, you are encouraged to update your account now to be ready for the enhanced security coming in late February 2025. If you need assistance, please call 1-855-819-5909.
When users Log in with One Healthcare ID from uhceservices and Employer eServices:
You will now be prompted to have three methods to authenticate, and can pick from the following options:
- Password – required for all users
- Web Authenticator
- Use of biometrics
- Create a passkey
- Download MS or Google Authenticator app on your phone
- No longer need a password after set-up is completed
- Authenticator code will be on your phone
- No longer need to wait for a code via phone or text
- Add a phone number
- This can be a direct land line or cell phone
Currently, users will have the option to skip and continue, but you are encouraged to set up additional authentication methods now. Users will be provided with a recovery code with the option to download or copy. Users can also generate a new code if lost.
Please visit the One Healthcare Help Center or contact the technical support line at 1-855-819-5909 for assistance with set-up options.
