Apr 30, 2024
AccessAbleSM Now Offers the Convenience of Credit Card AutoPay
The AccessAble team at USAble Life continues to make life easier for their group customers, most recently by upgrading the online benefits platform’s automatic premium payment (AutoPay) feature. Users of the platform with full billing access can now set up monthly payments that can automatically be charged to a credit or debit card in addition to bank drafts.
“We constantly strive to improve what we offer our customers, that includes enhancing their online billing experience,” says Deena Zellers, manager, business automation. “Group benefits administrators no longer need to worry about missing payments, checks getting lost in the mail, or relying solely on ACH AutoPay. They can make payments using a Visa, Mastercard, Discover, or American Express card. While a small convenience fee is associated with using a debit or credit card, they can still pay by bank draft without incurring additional fees."
This new feature is the latest example of USAble Life’s commitment to delivering tools and solutions that empower their customers.
Difference Makers: Teaming up to Optimize Web Experiences
Valicia is a name you’ll sometimes hear USAble’s business automation and web teams mentions when developing or enhancing a website or application. Valicia isn’t one person – it’s the nickname given to the dynamic duo of Val Adams and Alicia Hrdlicka. The two business systems analysts are adept at ensuring that new or enhanced website features are user-friendly and do what they’re designed to do.
Their success – and nickname – derive from their good working relationship and complementary skills. Val’s extensive project management experience and Alicia’s training and expertise as a web designer cover all the bases for providing our customers with an optimal web experience.
“Val’s knowledge makes testing a lot easier,” says Alicia. “For example, she suggested we do end-to-end testing of user stories instead of testing each story for our new AutoPay feature. It’s a much smarter approach to test that way.”
Val appreciates Alicia’s visual sense. “She’s good at coming up with designs that get the conversation started about how a webpage should look,” she says. “Her designer’s eye also allows her to see details that may not be obvious to others.”
“Val and Alicia work very well together and with our developers,” says Deena Zellers, the pair’s manager. “They embody USAble’s core values of being great teammates and experts at their jobs.”
By the Numbers | March 2024 Service Metrics*
| First Call Resolution Score | Net Promoter Score | Claims Turnaround Time |
|---|---|---|
| USAble Life Current: 94% | USAble Life Current: 73% | USAble Life Current: 2 Days |
| Insurance Industry Average: 74% | Insurance Industry Average: 37% | Target: 4 Days |
Contact your Amwins Connect Regional Sales Manager to learn more!
