May 06, 2025
At GeoBlue, putting customers first—always—is one of the core values. They’re constantly thinking about how to improve members’ experience with us. Here are some of the ways GeoBlue supports your customers so they’ll continue to trust GeoBlue with their international health insurance needs
- Quick resolution of claim escalations: Have an issue with a claim? GeoBlue's Partner Program is standing by to personally help resolve it. They aim to answer every phone call and email within 24 hours
- Continued team investment: Over the next year, GeoBlue will be continuing to re-organize the sales administration team to better support broker sales and retention.
- Proactive renewal reminders: GeoBlue sends members renewal reminders at 60 days and 30 days. They reach out to members individually at the 30-day mark and then follow up two or three additional times within that month.
- Ongoing communication and support: GeoBlue's quarterly member newsletter is filled with information that helps members get the most out of their experience. They provide simple steps for using GeoBlue tools, help members learn how health insurance works and give lifestyle tips geared toward expats and frequent travelers
Contact your Amwins Connect Regional Sales Manager to learn more about GeoBlue!
