Guardian Gives Important STD Claims Accelerated Approvals Update

With the continued surge in COVID-19 cases, Guardian has been experiencing higher than expected volumes of short-term disability claims. As a result, customers may be experiencing longer hold times when contacting the Customer Support Center.

To help address this, Guardian has accelerated their claims approval process and augmented staff to improve the speed of decisions for short term disability claims. They are also placing outbound calls to claimants to acknowledge decisions as soon as they are made.

Thirty-two new employees have finished intensive training programs and will begin taking calls this week. They anticipate claims processing and service timeframes to return to business as usual by the end of October.

Guardian remains committed to providing our customers with the service experience they expect and deserve. They appreciate your understanding and patience at this time.