Jan 10, 2025
Health Net is providing special assistance to members affected by the LA fires and windstorm conditions in Los Angeles and Ventura counties. They are committed to ensuring their members have uninterrupted access to essential prescription medications, healthcare service and critical information. During the duration of the State of Emergency, members will have access to the following:
Prescription Information
- Members can obtain an emergency supply of medication from the drug store where they originally filled their prescription.
- If a member’s drug store is closed, they can call Health Net at 800-400-8987 for assistance.
Help with Coping
- Members will have access to Health Net Behavioral Health Services for coping support including referrals to mental health counselors, local services and phone consultations. These services support members coping with grief, stress or trauma related to the fires and windstorm conditions.
- Behavioral Health is available for crisis support 24 hours a day, seven days a week at 800-400-8987 (TTY: 711)
Video Medical Appointments
- If members cannot reach their Primary Care Provider, Health Net is providing access to telehealth services at no cost.
- To make an appointment, members can refer to their Health Net ID card for more information on accessing telehealth services.
- Members can also find information by logging into HealthNet.com
Information for Healthcare Providers
Doctors and nurse practitioners can call Health Net at 800-641-7761 for help with:
- Emergency prescription refill guidelines
- Escalating approvals to reduce approval turnaround times
- Approval for out-of-network treatments when in-network resources are unavailable
Serving Those In Need
To better serve medically vulnerable members in the evacuation zones, Health Net has proactively reached out to members who may need to the most help, including those identified as experiencing homelessness and members who are wheelchair-bound, oxygen dependent and homebound to check in.
Health Net has connected with over 800 members to provide information about:
- Emergency shelters
- Emergency prescription refills
- Necessary medical supplies
- Telehealth services and more
Health Plan Premium Flexibility due to Financial Hardship Employers who are experiencing financial hardship due to impact from the fires should call Health Net to discuss payment flexibility at 800-828-2525 option 1 or email HN_Collections@healthnet.com
Other Important Information: Depending on how long the members need additional services, Health Net may take additional steps to ensure its members have access to necessary healthcare services.
