Sep 30, 2021
Sutter Health Plus has been awarded the high rating of 4.5 out of 5 stars for quality and satisfaction by the National Committee for Quality Assurance (NCQA). Sutter Health Plus is one of only three in California to achieve this rating for Measurement Year 2020. This follows NCQA Accreditation—the industry gold standard of quality for health plans—in 2019.
Since earning Accreditation from NCQA in 2019, the Sutter Health Plus team and others from across the Sutter network remain focused on continuous quality improvement and measurement. This includes working to improve the continuity and coordination of care between network providers as well as with plan partners for vision, mental and behavioral health, and pharmacy benefits. The team tracks and trends issues that potentially impact the quality of care and service to members, noting and addressing areas of concern. Additionally, Sutter Health Plus also conducts member education and provider outreach to close gaps in care in areas of medication adherence, behavioral health access, and preventive care.
Today, Sutter Health Plus serves approximately 100,000 members from the Northern California foothills and the State Capitol to Silicon Valley and Santa Cruz. Members enjoy convenient features through our integrated delivery system, such as access to virtual care, Sutter Walk-In Care, pharmacy home delivery, an online patient portal, and a single number to call for care and coverage needs.
