Oct 06, 2020
Virtual Visits
Virtual Visits through Teladoc®, Doctor On Demand™, and AmWell® as of October 1, 2020:
- Beginning October 1, 2020, members will pay cost-share services up-front for COVID-19 and non-COVID-19
- The Virtual Visit cost share will revert to the client-specific pre-COVID-19 cost-share
- Non-COVID-19 Virtual Visit coverage at no cost-share ends September 30, 2020
- Members will be reimbursed for Virtual Visit cost-share (copayment, deductible, and coinsurance) for COVID-19 virtual visits through the public health emergency
- No action is required to facilitate reimbursement to the member. The provider will be responsible for member reimbursement
- Please note that the provider member reimbursement process may take up to 60 days
Telehealth
- UnitedHealthcare will extend in-network expanded telehealth through December 31, 2020
- Expanded telehealth allows members to connect with their doctor through live interactive audio-video or audio-only visits. This includes physical therapy, occupational therapy, speech therapy, and chiropractic services (audio-visual only)
- The non-COVID-19 in-network cost-share waiver ends for telehealth services September 30, 2020
Contact your LISI Regional Sales Manager for more information.
