Aug 19, 2024
[UPDATE] Beginning on August 17, 2024, Florida Blue will be disabling the option for members to skip the new login steps. This feature will be phased out in batches, so that their Service Teams can continue to offer a good support experience to those who need help. The process will be completed prior to the fall sales season.
Beginning on February 17 (for agents) and extending through March into early April (for members), Florida Blue is upgrading its login procedures.
The agent login process will now include two separate screens: one for the User ID and password, and a second specifically for the site password. Agents will need to update any navigation bookmarks that have been saved to their systems.
Members began receiving general awareness announcements via email on February 12. The updates themselves, which include multi-factor authentication, will be rolled out in phases:
- ASO Groups rolled out in mid-February
- Fully Insured Groups rolled out in early March
- Individual Members (under age 65) rolled out in mid-March
- Medicare and other users rolled out at in late March or early April
Members will be asked for their address, mobile phone number, and birth date the first time they log in after the security update is rolled out. Members will also have the option to take a picture of their face alongside a government-issued ID, or to answer several personal history-related questions.
After the first login, members will be asked to enter their username and two passcodes to log in. One password will be for the site, and the second will be a PIN code sent to the member's phone at every login. (Members may request that the PIN code be sent via phone call or email, instead of text.)
Members will receive an email just prior to their phase of the new multi-factor authentication rollout.
A user guide is now available for members.
Contact your Amwins Connect Regional Sales Manager for more information.
